LymphShop aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned.
This policy summarises our approach, however, full details can be found in our Terms and Conditions section. Please note, the said Terms and Conditions govern and take precedence over the summary set out below.
IMPORTANT NOTE:
As our compression products are medical garments, if you have tried them on, or in any other way handled and manipulated them, we will not be able to refund you as we will be unable to re-sell these items due to the danger of cross-contamination. Lymphshop does not accept any liability if the product does not fit as a result of incorrectly taken measurements.
Right to cancel
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period expires after 14 days from the day you, or your representative receive the goods.
To exercise the right to cancel, you can either utilise the Returns option against the particular order under your account on LymphShop or you can inform us of your decision to cancel by giving us a clear statement e.g. a letter sent by post or a fax or an e-mail. If any of the latter, please provide us with your order number so we can promptly process your request.
Having so notified us, if goods have been despatched and / or received, said goods should be returned, with your ordering details, to the following address:
Lymphshop
c/o Haddenham Healthcare Ltd
4D Drakes Drive
Long Crendon
HP18 9BA
The cost of return postage will not be refunded to you unless it is our error in which case please see the No Fault/Warranty section below.
Effects of cancellation
If you cancel your order before or after despatch, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). A refund will be made within 14 days of either receiving your instruction to cancel or, if returning goods, receiving the goods or providing proof of postage.
No Fault/Warranty Returns
If we have sent you items you have not ordered or the wrong items these should be returned to us at your first opportunity.
If the goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
In either instance the cost of return postage will be refunded to you in full.
Damage during delivery
If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. You should report such damage to LymphShop using the methods set out above within 14 days and arrange return.
Upon receipt of the returned goods, you will be given the option to have the goods replaced with those ordered (if available) or to be refunded. In either case, the cost of return postage will be refunded to you in full.